Grumpy Ladies

I had a grumpy woman call me at Ticketmaster yesterday. Basically she wanted the information about the event and expected me to have it for her instantly! She asked about a Broadway event I never heard of. She griped that she was on hold for a long time and was hung up on before. I appologized and said I would do my best. When I said I wasn't familiar with the event she said I was paid to know that. I was supposed to know what's playing on Broadway yesterday. Another lady she talked to on a different day was able to look it up right away. I was giving her a hard time. I was doing no such thing! I didn't know what event she was talking about! She was griping at me. I wasn't able to search because she was only giving me like 30 seconds to look! I was SO tempted to say something like, "Look lady, I DON'T know everything playing on Broadway, give me a break!"

Then she asked to talk to my supervisor. Of course it was my fault and I wasn't doing my job. (According to her!) He was a couple cubicles away and heard me telling her I was trying my best. Ben, my supervisor, took over the call and ran thru the list of what we sell on Broadway. Then he figured out we don't sell tickets for the event. Our competitor Telecharge sells them. That thought popped in my mind as soon as Ben took the call because the pressure was off. He gave her the phone number for Telecharge. Then he told me not to worry about it. Ben said that some people never learned from their parents how to be nice! (hehehe! SO TRUE!)

The little things

I went to FCMI on Wednesday. Roger and a volunteer named John were busy swapping the broken wheel assembly from a nice leather office chair with another from a used chair. They had to put a lot of effort into screwing the working wheel assembly onto the bottom of the chair. In the end they had a functioning chair. Roger also found the hardware for a sliding keyboard tray to attach under the computer table. He attached and then removed it from the table because it hung too low. Roger is SO good at finding useful things various places around town!

Later on Roger was on his computer watching some video from India with WinAmp. I enjoyed listening to Roger describe how he asked Sherry's son, John, if there was some way that he could listen to music on the computer while reading the news. John said yes. Roger said John went to this spot and that spot online, clicking here and there and then all of a sudden he had WinAmp downloaded! Roger illustrated by wiggling his fingers like he was typing and moving his hand around like he was using a mouse. Roger is relatively new at using the internet. I am sure he's quite pleased with being able to listen to his favorite music from the 60s and 70s while online! I often take things like online radio and my computer for granted. It was a good reminder about the little things being important!