Grumpy Ladies

I had a grumpy woman call me at Ticketmaster yesterday. Basically she wanted the information about the event and expected me to have it for her instantly! She asked about a Broadway event I never heard of. She griped that she was on hold for a long time and was hung up on before. I appologized and said I would do my best. When I said I wasn't familiar with the event she said I was paid to know that. I was supposed to know what's playing on Broadway yesterday. Another lady she talked to on a different day was able to look it up right away. I was giving her a hard time. I was doing no such thing! I didn't know what event she was talking about! She was griping at me. I wasn't able to search because she was only giving me like 30 seconds to look! I was SO tempted to say something like, "Look lady, I DON'T know everything playing on Broadway, give me a break!"

Then she asked to talk to my supervisor. Of course it was my fault and I wasn't doing my job. (According to her!) He was a couple cubicles away and heard me telling her I was trying my best. Ben, my supervisor, took over the call and ran thru the list of what we sell on Broadway. Then he figured out we don't sell tickets for the event. Our competitor Telecharge sells them. That thought popped in my mind as soon as Ben took the call because the pressure was off. He gave her the phone number for Telecharge. Then he told me not to worry about it. Ben said that some people never learned from their parents how to be nice! (hehehe! SO TRUE!)