I haven't posted about myself recently. I have a new job as of September. I work at a call center doing phone customer service for Genie Garage doors. I tell people how to troubleshoot their garage door openers. (Hence the reference to the "magic lamp", get it?)
I find that people are crabby! I already know that based on my jobs at the UW Survey Center and Reserve America. But I recently had an older man tell me how displeased he was with the instructions on his wireless keypad. They are mounted on the wall outside of a garage so that a person can enter their PIN and open the garage door without the remote control. In order to program the wireless keypad PIN a person needs to press a "learn code" button on the motorhead itself. The older man on the phone was not able to get up to the motorhead to press it. He expressed his displeasure at there not being explicit instructions on location of the "learn code" button on the literature and the inside of the keypad lid. I attempted to tell him that's a security feature, but he was too busy telling me how irritated he was about it!
This model of wireless keypad can be used for any model of Genie garage door opener made after 1996. The machines themselves vary on location of the "learn code" button. Every step of the procedure is not printed on the inside of the keypad lid for security! Someone can easily walk up to the garage and follow instructions to change the PIN and enter a person's garage if not for the need to press the "learn code" button on the powerhead! However the crabby old man wouldn't allow me to explain that to him. Sometimes I have consumers ask me to get them into their garage by helping them change the PIN on their keypad. They have no "person door" to get into the garage. It's impossible for me to help them change the PIN if they have no way to press the "learn code" button on the powerhead! I love explaining these little details. I wish people were more patient and tolerant of customer service agents!
No comments:
Post a Comment